Support

At Aussie Broadband we pride ourselves on providing industry leading support. We know that you don't have time to be waiting on the phone in a queue for support. The Aussie Broadband business helpdesk is dedicated to business and corporate customers, the technician that answers the phone will most likely be the technician that helps you with your enquiry.

As you would expect Aussie Broadband provides support for all of our products and services in house. Our locally based dedicated business helpdesk is accessible 24 hours a day, 7 days a week, and 365 days a year.

Our support processes, people and technology have been developed over a long period of time and have become exceedingly efficient. By adopting ITIL (IT Infrastructure Library) service management practices we fully support your IT functions in the most efficient manner.

Aussie Broadband have invested heavily in our own carrier grade infrastructure, this means that if a fault is present we are responsible for repairing the fault. We don't need to rely on third party companies to fix faults which mean that fault resolution times are kept to a minimum.

Our core network consists of multiple geographically diverse redundant paths, so you can be confident that our service level agreement can be met or exceeded.

So when we say we provide industry leading support, we mean it.